Frequently Ask Questions

JuanCash offers online services for bills payment in Water, Electric, Internet, Credit Card, etc., It also has service for Buy Load, Fund Transfer, and Remittance to other country. You can also become a Merchant and Individual reseller for more promos and rebates!

Download JuanCash in PlayStore and/or App Store. Enter your Mobile Number where you will receive a 6-digit verification code. Fill up required fields and create your Payment Password. You will be in a bronze tier level once registration is successful!

Download JuanCash mobile app in

Step 1. Go to JuanCash App Profile and choose 'Upgrade Account'. Click the 'Upgrade to Silver' and complete the requirements.
Step 2. Fill in your personal information. Upload your ID photo with signature and take a personal photo.
Step 3. Record yourself and follow the instructions. Review the information before submitting your application.
Step 4. Wait for the confirmation of your upgrade. Once approved, you may now use JuanCash services such as Bills Payment and many more.

From JuanCash homepage, click Buy Load. Enter mobile number then tap 'Top Up Now' enter your 6-digit payment password for the transaction to proceed.

From JuanCash homepage, click Bills Payment. Choose the category of your bills and the provider. Fill out required fields and amount. Review your bills payment details then click 'Top Up Now' Enter your 6-digit password for the transaction to proceed.

You can transfer money from your online banks or over the counter bank accounts to your JuanCash wallet. You may also visit any 7-Eleven branch near you via CliQQ kiosk. Or visit our JuanCash Business Center located in Unit 259, 2nd floor, Cluster G, Bluebay Walk, Metro Park, Pres. Diosdado Macapagal Blvd. corner EDSA Ext., Pasay City, Philippines.

You can choose to transfer funds from JuanCash to your bank accounts. Or you may visit JuanCash business center located in Unit 259, 2nd floor, Cluster G, Bluebay Walk, Metro Park, Pres. Diosdado Macapagal Blvd. corner EDSA Ext., Pasay City, Philippines.

Transaction limits are based in your JuanCash account tier level. You may upgrade it up until Platinum level for a bigger transaction and limitations.

From JuanCash homepage, click Remittance. Choose the country destination then input amount and other required details. Review transaction details then click confirm to proceed.

For Reset Payment Password you may reach out to JuanCash Customer Service line SMART: 09087088359, GLOBE: 09771025099, TEL: 8891-8080 for account verification purposes. You may also message your request on our JuanCash official Facebook Page and/or email in juancash_support@zybitech.com

JuanCash reseller helps users to earn extra income through reselling of JuanCash services such as E-loading and Bills Payment.
To be a Reseller you must be in silver tier level and has an initial wallet refund of at least Php, 1000 for registration and marketing collateral detailing the services you may offer.
for more details of Reseller go to your JuanCash app, click PROFILE from the homepage choose Reseller Program under My Business.

Silver tier users of JuanCash are eligible to apply for JuanCash Card.

Apply JuanCash Card through JuanCash app. You will get the card for only Php 265, ensure you have sufficient balance in your JuanCash wallet upon card application.

Step 1. Go to 'Profile' then click JuanCash Card
Step 2. Click 'Apply for JuanCash Card'
Step 3. Fill out required user information and upload valid ID
Step 4. Click activate verification to get SMS verification code
Step 5. Click 'I have read and agree Terms of Service'
Step 6. Fill out your residential address and billing address
Step 7. Your JuanCash App have atleast 265Php for JuanCash Card fee inclusive of shipping fee in order to proceed.
Step 8. Click 'PREPAID CARD MEMBERSHIP P265.00' to submit
Step 9. then your application will be sent for approval
Step 10. Your card will be deliver to you after you have been approved.

Your JuanCash Card can be used anywhere MasterCard and Bancnet is accepted. You can use your card to pay for purchases made at a store and online. You can also use your card for ATM transactions through AUB ATMs or any Bancnet ATMs or MasterCard ATMs if you are outside the country

Whatever balance you have in the wallet is the same balance you can use for your card transaction. That means, you load your JuanCash wallet, not the Card. You can load your JuanCash wallet via Cash-in methods such as Online banking, over the counter, Business center, and other stores like 7-11 and remittance centers