Why do I need to upgrade my tier? Is there a fee when I want to upgrade my account?
You need to upgrade your tier in order to avail and upgrade features such as addition in the minimum and maximum cash-in and cash-out amount, fund transfer, bills payment and virtual currency trading. NO, there is no fee when upgrading your account.
I cannot upgrade my tier. What can I do?
You can check the following tips 1. Make sure you have a stable internet connection. 2. If you can’t upload a file, make sure that the files are clear and of the following file types: JPEG/JPG, 3.PNG PDF, DOC or EXCEL files will not be accepted.
What should I do if I lost my phone which bears my JuanCash account? Can I still access the account with another mobile number?
You can still access your account via your new mobile number. Simply log-in using your registered mobile number and password. To prevent others from accessing your account from a stolen device, change and your new mobile number and register it to your account.
I can’t access or open my JuanCash account.
You may contact JuanCash at firstname.lastname@example.org for other concerns regarding logging in to your account.